OUR RULES
How can I pay?
You can pay by card or by invoice.
Bill payment
We offer the payment method “Payson Invoice” in cooperation with Payson AB. Payment terms are 14 days and no invoice fee will be added to invoice purchases. To be able to order against an invoice, you must have turned 18 and be registered in Sweden and approved in the credit check carried out at the time of purchase. The invoice will be sent separately by email to the email address you specify at the time of purchase. In case of delayed payment, we send a payment reminder whereby a statutory remuneration fee of currently SEK 60 is added. We also charge interest on late payments at 2% per month from the due date of the invoice. In the event of non-payment, the case is handed over to debt collection whereby the statutory debt collection fee of currently SEK 180 is added. Payson reserves the right to refuse delivery and re-evaluate the customer’s creditworthiness in individual cases.
Online Payment
We accept most normal credit cards. We work with Payson to offer you the highest security possible with the card payment. Card numbers and your information are protected by Payson and are not disclosed to third parties. Pickwick does not store this information. Payson is one of the Nordic region’s leading card payment managers.
Information about pledging
When paying with Payson Invoice, the invoice will be pledged to Payson and then to SVEA Ekonomi AB, 556489-2924.
We use Swedish payson as payment method. All of our payment options meet the latest security requirements. We do not of course save any information you provide.
In case of late payment, a delay fee of SEK 50 and statutory penalty interest will be added. This fee is only charged when selecting Payon’s invoice and is handled by Payson. All questions regarding the invoice are handled by Payson.
Payment is easy and secure with Payson. You do not need to have an account with Payson before in order to pay. Complete the purchase directly with VISA, MasterCard and the Swedish banks Swedbank, SEB, Nordea, Danske Bank, Handelsbanken, Länsförsäkringar, Skandiabanken and Sparbanken Syd. You can also choose to pay afterwards on invoice or to pay part over 3-24 months. Payson maintains high security requirements and 3D-secure technology is used for all card payments. Several millions of people have used Payson, which is a well-known payment solution on the internet since 2004. Read more here: www.payson.se
An order confirmation is automatically sent to the email address you specified in your customer details. It may be good to save it in case of contacts with customer service.
We ship our goods once a week. This means that it can take up to 7 days for you to receive your delivery. We use Postnord to send our packages and unfortunately take no responsibility in case it delays with the delivery. If we are unable to fulfill our commitment regarding delivery time, you will be informed immediately where we explain what happened and give you a new delivery time. Of course, you have the right to cancel the purchase at no cost.
All our products have a shipping fee of between SEK 99 – 299 depending on the number of goods. Shipping in the rest of Europe is indicated when ordering and selecting a country.
If you are unlikely to be satisfied with the products, we will refund the full amount. Satisfied Customer The guarantee is valid for 14 days from the order date if you have fulfilled the following points:
- Follow the instructions and use the products correctly
- Use the supplied instruction manual. Before and after pictures may be required
- Notified Pickwick that you want to return the products within 14 days of the order date.
The warranty can only be used once. We require all products to be returned in original packaging. You will be responsible for the return shipping costs that will be made with REK Letter where you will be able to show the shipping ID. Attach order number in the package. Satisfied Customer Guarantee does NOT apply, invoice fees or postage. Note that Satisfied Customer Guarantee does not apply if Payson AB has sent out a reminder or if the invoice from Payson AB has expired. Pickwick must first receive the return in order to check the contents, so ALWAYS pay the invoice to avoid your return being rejected. Note that we handle returns on weekdays. When the above is fulfilled and WE HAVE RECEIVED the package we will start the return procedure. The following applies only to orders from our website.
If our products are defective or have a wrong delivery, we will replace you with a new product free of charge. We provide you with a postage return label. Please return the item together with the invoice or a copy of the invoice. Please state your cause of return on the invoice. The complaint does not apply if you do not first contact Pickwick customer service either through our contact form or email. We will refund within 30 days of receiving the product. The above does not apply to our Satisfied Customer Guarantee, see point 9.
Under the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the contract by notifying us within 14 days of receipt of the goods.
Disputes arising from these terms shall be settled in the Swedish court.
Pickwick complies with applicable laws and good business practices and therefore does not sell to persons under the age of 18. By accepting our terms at the checkout, you certify that you are 18 years or older.
Privacy Policy
Protection of your personal data
Pickwick is committed to protecting Your personal information. We use comprehensive security technology and processes to protect Your personal data from unauthorized access, use or disclosure. E.g. we store your personal data on secured computer servers, which are in controlled environments. When we transmit confidential information (such as credit card numbers) via the Internet, it is protected by encryption, by the secure protocol SSL (Secure Socket Layer). The website NEVER saves your credit card number.
Collection of Your personal data
We can keep track of how you navigate the site, the web pages you visit and other activities on this site to determine which parts of the site are most popular. This information is also used to deliver special content and offers to visitors whose behavior indicates that they are interested in a particular area.
We may also collect certain information about your operating system and your browser, in order to be able to increase the level of service in connection with the technical development, when you visit the website. This information may include: Your IP address, browser type, domain name, number of visits, popular searches and references from other websites. Where applicable, the information is used to perform the services available on the site, to maintain the quality of the services and to provide general statistics regarding the use of the site.
Use of Your Personal Information
In cases where we collect and use your personal information, we do so to operate the website and to provide the services that you have requested. We use eg Your email address for sending service-related messages to You and any newsletters, marketing materials or promotional offers that You have requested. As described below, you can choose whether or not you want to receive newsletters, marketing materials and promotional offers, but some service-related messages such as order status information, payments and the like. is considered to be an essential part of the service.
If we collect your Social Security number, we do so to increase security and to be able to check the creditworthiness.
Except as set forth below, the personal information you provide on this site will not be disclosed outside Pickwick and its affiliates without Your permission.
We may disclose Your personal information about the law as required, or if we believe in good faith that this is necessary to: (a) comply with statutory law or comply with a legal decision notified to Pickwick or the Website; (b) protect and defend the rights or property of Pickwick and the Site or (c) in exceptional circumstances protect the personal safety of users of our services, websites or third parties.
Personal data collected by the website can be stored and processed within the EU or any other country in which we operate.
Control of Your personal data
You can choose to stop continuing advertising mailings and offers by email by clicking here and then entering your email address and clicking on “send”.
If your e-mail address has changed and you continue to receive our newsletters, you must re-register for advertising mailings and offers and enter your current e-mail address.
We may send emails that inform you about technical service, news updates or changes and updates to the site.
User Account
In order to use certain features of the site, you must be assigned a user account. Access to Your user account requires a password, which is personal. You are responsible for keeping your password confidential. Do not disclose your password information to any other person. If you share a computer with someone else, you should always log out of the computer to protect your information in relation to later users of the computer.
Abuse of Your User Account
In the case of attempted fraud or other misuse of services on the Website, Pickwick reserves the right to deny individuals and companies access to the Website and the services provided both on the Website, through services on other websites and in other media such as newspaper, radio and on TV etc. If this suspension from the above services is not respected, Pickwick will seek legal sanctions.
Change of policy
We sometimes update this privacy policy. When we do, we will also change the date of “last updated” at the top of this web page. If there are any significant changes to this policy, Pickwick will notify you by placing a clear notice on the site. We encourage you to regularly review this policy to keep you informed on how we help protect your information.
Notes on the personal data policy or its compliance.
We welcome your comments regarding this Privacy Policy. If you believe that we have not complied with this policy, please contact us via email or letter.
General Complaints Board
Pickwick promises to follow the General Complaints Board’s recommendations.
Any dispute must be resolved by either the General Complaints Board (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).
ARN: https://www.arn.se/
General Complaints Board, www.arn.se
Box 174
101 23 Stockholm
EU ODR: https://ec.europa.eu/odr
Contact
Do you have any questions or questions regarding the products, the invoice or your order? Use our questionnaire or email us at order@pickwick.nu.
